We’re looking for a Client Advisor who is passionate about fine jewellery, delivering exceptional customer service, and building meaningful client relationships. If you have a background in jewellery, luxury retail, or premium customer service, we’d love for you to help our clients discover and create their dream pieces.

This role is perfect for someone who thrives on creating memorable client experiences, is driven by results, and wants to be part of a brand committed to beauty and sustainability.

Client Engagement & Sales:

• Provide warm, personalised service to every client, guiding them through their jewellery journey.
• Build strong, lasting relationships to foster brand loyalty and repeat business.
• Understand clients’ needs and preferences to offer tailored recommendations.
• Assist clients with bespoke consultations to design one-of-a-kind pieces.
• Maintain a database of client information to deliver personalised follow-ups.

After-Sales Support:

• Coordinate services such as resizing, repairs, and warranty claims with a focus on satisfaction and care.
• Manage client inquiries professionally, ensuring a seamless experience from start to finish.

Boutique Presentation:

• Maintain the boutique's impeccable presentation, ensuring displays and products are always pristine.
• Assist with stock management, product displays, and postage tasks for online orders.

Brand Representation:

• Embody MARLII LAB’s values of sustainability, innovation, and timeless design in every interaction.
• Share our story with clients, highlighting our commitment to ethical practices and craftsmanship.

What We’re Looking For

• Proven experience in a client-facing sales or customer service role, ideally in jewellery, luxury retail, or similar.
• Passion for fine jewellery and an appreciation for sustainable practices.
• Exceptional interpersonal and communication skills with a client-centric approach.
• A knack for building rapport and managing client relationships with professionalism.
• Strong organisational skills, attention to detail, and the ability to handle multiple tasks with ease.
• Weekend availability is essential.
• Proficiency with computers, particularly email and client management tools.

Why Join MARLII LAB?

• Highly Competitive Compensation: Enjoy an attractive base salary with additional commission opportunities.
• Exclusive Benefits: Family and friends discounts on our stunning collections.
• Purpose-Driven Work: Be part of a brand that values sustainability and innovation.
• Career Growth: Join a dynamic and growing team where your contributions are valued.

Required Hours: 3-4 days per week.

If you’re ready to elevate the jewellery shopping experience, connect with clients on a personal level, and represent a brand that makes a difference, we’d love to hear from you. Apply now and take the next step in your career with MARLII LAB.