What people ask.

No. Most rings begin with an enquiry rather than a checkout. The wedding bands can be added to a bag and ordered directly, because they are a fixed design in a fixed size. Engagement rings are not, because the stone has to be chosen first.

If you would prefer to keep everything to email, you can. Every engagement ring is built around a particular diamond, and that diamond has to be chosen — but choosing it can be done entirely in writing, with photographs, film and the reports sent across. A stone has to be agreed before a ring is made. Talking about it is optional.

10–12 weeks for most pieces, from the date the stone is confirmed and a deposit is paid. More complex pieces take longer, and we will say so at the outset rather than at week eight. If you have a date to meet, tell us before you order and we will tell you honestly whether it is possible.

The stated figure is the complete ring — stone, setting, making and finishing, in your chosen metal. It is not a setting price with the diamond added afterwards.

Yes, on commissions. The amount and schedule are set out on your quote rather than fixed here, and production does not begin until the commencement payment has cleared. Nothing is drawn against a figure that has not been agreed, and nothing is made before you approve it in writing.

We do not forfeit a set percentage if an order is cancelled. If you cancel, we account for the costs actually committed to your piece by that point and refund the balance. The full position is in our Order Terms.

Both are set in our workshop and we have no incentive to move you toward either. A natural stone carries a history; a laboratory-grown one lets you have the size and character you want without the history. Neither is a financial investment, and anyone telling you a ring will hold its value is selling something.

A diamond cut by hand, by eye, before machines — for candlelight rather than for a jeweller's lamp. Smaller table, higher crown, deeper pavilion, open culet. They do not sparkle the way a modern brilliant does. They glow, and no two are quite alike.

Stones over 0.50ct come with IGI, GIA or GCAL certification matching the inscription on the girdle. Origin is stated in writing every time, and where a stone's history cannot be verified we say so rather than imply otherwise.

E–F colour, VS+ clarity, laboratory-grown as standard. Natural stones on enquiry.

Yes, and often it is the best reason to commission something. It is assessed first — we will tell you plainly whether it is worth resetting, and if a piece is worth more intact we will say so and recommend restoration instead.

We will post a ring sizer to the address you provide us, so the size can be confirmed before anything is made. Ask and it goes out the same week.

Engagement rings also include one complimentary resize within the first twelve months, where the design allows. That covers the proposal case, when the size cannot be asked for directly — it does not have to be right on the day.

A finished piece from Available Now is different: it already exists in one size, and you choose yours from a range of three either way at checkout. The resizing is what takes place during the ten working days before the ring is dispatched to you.

Wedding bands are made to the size you give us, so those are worth confirming first.

H to Z on the wedding bands. Rings are made to your size rather than cut down from a stock band, so half sizes and unusual sizes are made rather than approximated.

That is what the MARLII Cutaway is for. Removing metal beneath the stone lets the setting sit lower and still take a straight band, which a low setting normally cannot. If you are unsure, write to us and we will show you the side profile and the band fit before you decide.

Yes. 18K white gold, 18K rose gold and platinum are all made to order. Yellow is shown because it is what most people choose, not because it is the only option.

Yes, complimentary, up to twelve characters inside the band. Longer inscriptions are possible on wider bands — ask.

Yes, insured, worldwide. Duties and import taxes are set by the destination country and are the responsibility of the recipient. Ask before you order and we will tell you what to expect for your country.

Risk stays with us until the piece reaches you.

Engagement and wedding rings carry a lifetime warranty against manufacturing faults. Ready-to-wear jewellery carries three years.

That is our own voluntary warranty and it sits on top of your rights under Australian Consumer Law, which can run independently of it. It covers materials and workmanship — not accidental damage, impact, ordinary wear or work done by another jeweller. If something happens outside it, contact us anyway: we will assess the piece and quote, and no chargeable work is ever done without your approval.

Not for change of mind. Every piece is made or prepared for one person, and that applies to made-to-order, bespoke, personalised and engraved work alike.

That is a change-of-mind position only. It does not limit your rights under Australian Consumer Law. If a piece arrives damaged or has a manufacturing fault, contact us before anyone else touches it and we will provide the remedy the law requires — repair, replacement or refund depending on the circumstances. For a major failure the choice between refund and replacement is yours.

The detail is in Returns & Exchanges.

No. The work is shown at private viewings, in person, a few times a year, in whichever city the house is in. Between those we take appointments by video.

Our head office is in Adelaide, with a permanent team who handle enquiries, orders and everything after delivery.

Our team in Adelaide. Resizing, repairs, replating, warranty claims and general care all go through the same people who took your order — the ring goes back to the Sydney workshop that made it, but you deal with Adelaide throughout. Write to hello@marliilab.com and we will tell you what is involved before anything is done.

Less than you would think. Both are hosted by Lucinda, and both cover stones and settings.

A video appointment is forty-five minutes, most weeks of the year. Loose diamonds under daylight on camera, and the settings shown alongside them — turned, seen from the side, compared against each other on screen.

A private viewing is the same conversation with the range physically on a table in front of you, a few days a year in one city. You can put a setting against your own hand.

The difference is the table, not the substance. Most people do one or the other, and neither is the version you settle for.

Designed by the house, which works between London and Australia. Rings for clients in Australia are made in Sydney, by the same small workshop that has built this work from the beginning. Rings for clients in the United Kingdom are made exclusively in our London workshop.